FAQ'S
WHO IS THE ARTIST?
All paintings are created or will be created by me, Larry Beiboer, I'm a Dutch artist working in Las Vegas, NV, U.S.A. I'm a full time artist for over 15 years and I have sold 1000's of paintings to collectors worldwide.
WHAT DOES "MADE-TO-ORDER, SIMILAR WILL BE RECREATED" MEAN? These are paintings designed by me (L. Beiboer) that were previously sold but can be recreated very close to the original as displayed in the listing. These paintings are all 100% hand painted originals but with a slight variation of the listing photo because it is hand painted. I always use the exact colors and composition of the artwork in the listing.
HOW LONG WILL IT TAKE YOU TO RECREATE OR MAKE MY CUSTOM PAINTING? I will normally start on your painting as soon as it's ordered. A custom or recreated painting can take between 7 to 15 days to complete depending on supplies and demand. For an accurate time frame it's always best to CONTACT me.
HOW WILL I KNOW THE STATUS OF MY CUSTOM ORDER? I will stay in touch with you from start to finish. When the painting is completed I will send you photos of your painting. This is where you can approve it for shipping or ask for any changes to be made. As soon as your painting is dry and ready to ship, I will send you your tracking info so you can keep tabs on your delivery.
CAN I PAY WITH PAYPAL IF I'M NOT A MEMBER?
Yes, anyone with a credit card, debit card or bank account can use PayPal, it's super easy! It is the fastest, safest and most convenient way to make payments over the internet and is being used by the largest internet stores on the web.
SHIPPING AND HANDLING.
FAST SHIPPING - I always ship "ready to ship" paintings within 1 to 3 business days after payment has cleared. I ship FedEx within the US mainland. "Made to order" and custom paintings I have to create first, when finished I will sent you a photo for approval. Normally it takes about 2 weeks after you place the order before I can ship.
PACKING - I use quality packing materials to ensure a safe delivery and have never had a painting damaged - KNOCK ON WOOD :-)
TRACKING - I will always email you your tracking information as soon as I ship your items so you can keep tabs on your delivery.
SHIPPING INSURANCE - Is included with every purchase.
SIGNATURE REQUIRED - Is automatically added to all paintings above a $499.00 value for your added protection. If on any purchase you would like me to add or remove signature required, please leave me a message under note to seller when checking out. I will be happy to add it for you at no additional costs.
PHONE NUMBER - Please be sure to leave a contact number when checking out. In order to print your shipping label FedEx requires me to add a contact number. Your phone number will never be used for any other purpose than delivering your items.
INTERNATIONAL FRIENDS- Please contact me for shipping options to you on physical items. Remember to leave your country and zip code so I can get you an accurate quote. Feel free to purchase Digital Download Prints, they will be emailed and are available world wide.
FREIGHT SHIPPING - Please allow extra packing, handling and shipping time for massive freight orders. Through this process, special art boxes or wooden crates are custom made for the paintings. Please understand that freight service is extremely costly and I have already included these costs in the purchase price of the artwork.
WHAT SIZE IS CONSIDERED FREIGHT? All square paintings above the size of 48" x 48" - Any 60" painting where the length is greater than 40" - Any 72" painting where the length is greater than 36".
WHAT DOES "UNSTRETCHED" MEAN?
If you order unstretched canvas, the canvas will arrive rolled in a sturdy tube. You will have to stretch and or frame the canvas on your end.
GUARANTEE EXCHANGES, RETURNS & STORE CREDIT.
READY TO SHIP PAINTINGS: It's incredibly important to me that my clients are happy with their new painting. If you are not happy with your painting, you may return is for a refund or exchange it for a store credit. Please contact me within 3 days of receiving your painting for your return confirmation.
Buyer pays return shipping costs. All returns must be shipped back to me fully insured with a tracking number. Paintings must be returned in the same condition as it arrived to you in.
Please keep in mind that most paintings can run well over $200 to ship.
MADE TO ORDER & CUSTOM PAINTINGS: as soon as any custom or made to order paintings are purchased there are no returns. I promise you I will work on the art until you love it!
DIGITAL DOWNLOAD PRINTS: There are no refunds or cancellations on any downloadable items. Please understand that when you purchase these items you receive them instantly and I can not cancel the download link from being sent.
IMPORTANT: If you receive a damaged painting you must save the damaged box so I can immediately file a claim with the shipping company. They will need to see the box and painting to launch their investigation. All of my paintings are fully insured.
IF POSSIBLE: When you receive your painting, if the box looks crushed, the best thing to do is to take a photo of the box (before you open it), just in case the painting is damaged inside. This will be a huge help with filing a claim against the delivery company. Thank you.
Full refunds including all shipping fees are given if there is a MAJOR typo in my listing or a painting is damaged during shipping.
WHAT KIND OF MATERIALS DO YOU USE FOR YOUR ARTWORK?
The one thing I cannot and will not ever do is compromise the quality of my paintings. The materials I use are truly some of the best available on the market today and allows me to produce quality works that will last for many years.
CANVAS - I hand stretch my large paintings using a thick, acid free, triple primed, 100% cotton canvas.
STRETCHER BARS - My stretcher bars are finger spliced, knot free, kiln dried solid pine bars that are very strong.
PAINT & VARNISH - I also use some of the best acrylic paints with strong pigments and finally top my paintings with an oil based varnish which provides UV filtering and protects the art from environmental pollutants.
CAN I VISIT YOUR STUDIO?
I am sorry to say that Beiboer Fine Art studio is currently not open to the public. On occasion I can meet locally for pick ups.
HOW DO I KNOW MY PAINTING IS A L. BEIBOER ORIGINAL?
When you buy a painting here at BeiboerFineArt.com you will be happy to know that you are dealing directly with the artist from start to finish.
CERTIFICATE OF AUTHENTICITY - Is always included on all original artworks and limited edition canvas prints.
If you have purchased a Larry Beiboer painting from another site and believe your painting is a copy, please contact me right away with photos and any paper work included and I will authenticate the painting for you.
I WANT TO JOIN YOUR MAILING LIST BUT I'M AFRAID OF GETTING TO MUCH JUNK MAIL!
NEVER! I would love for you to join my mailing list, I only send out a couple emails a year and those emails include great VIP coupons and upcoming events that are exclusive and only available to clients and subscribers of my mailing list.
ABOUT DIGITAL DOWNLOAD PRINTS.
WHAT ARE DIGITAL PRINTS? Digital download prints are a wonderful way to get your prints FAST without waiting for shipping. My prints are created by using a professional camera or ultra high resolution scans to ensure you are receiving high quality sharp prints. The prints are sent to you as a JPG file in 300dpi. These prints are scans or photos of my original artworks, illustrations, photography & typographies.
HOW LONG DOES IT TAKE TO GET MY PRINTS? Your prints will come as soon as your payment clears (normally all payments clear instantly). You will receive an email with a download link containing a zip file that will have all of your items.
WILL I RECEIVE ANYTHING IN THE MAIL? No physical items are shipped. Please remember these are digital files only sent to your email address. If you have a special email you would like me to send your files to please make sure to leave a note to seller during checkout.
WHERE CAN I GET THEM PRINTED? You can choose to print your files at home or take them to a local printer like Staples or Walgreens. You can also have your prints done with an online printing service like Shutterfly or Mpix.
HOW BIG CAN I PRINT? I always say it's not a problem to go up a size with your prints and not lose the sharpness. You may go bigger if you don't mind a bit of grain, this is a personal choice. I actually do not mind a bit of grain because it is abstract art and once it's set into the frame and hung on the wall it will look beautiful!
Please note: All of my listings have the largest files I have available.
DO I OWN THE RIGHTS TO THE PRINTS I BUY? No, © Beiboer Fine Art All Rights Reserved, All rights reserved by artist. These prints are for your personal use only. Buyer is not purchasing the rights to the image. Any and all publishing and reproduction rights are reserved solely by the artist. This image is not to be re-distributed, copied, imitated, or misappropriated in any way. If you are in any way unsure of the legal rights retained by the artist following the sale of the work, or are purchasing this artwork with the intention of re-selling this work please be aware of the Visual Artists Rights Act available through the US Library of Congress and International Copyright Law.
~RELEASE FOR COPYRIGHT-IMAGES
(If asked for by printing companies such as Walmart or Officeworks)
Larry Beiboer & BeiboerFineArt.com (Artist/Creator of the purchased images) grant the person named on the receipt to have the purchased items printed/reproduced for personal use by any printing company. The purchase has purchased the right to have them reproduced or altered for personal use only.
Larry Beiboer
BeiboerFineArt.com
100% POSITIVE FEEDBACK!
I feel so honored and truly blessed to be able to say after all of these years that I still maintain a 100% 5 star positive rating with my amazing clients. Please feel free to check out my REVIEWS and what my amazing clients have to say about my fast and friendly service, professional shipping and gallery quality paintings. Please check back as my reviews are updated regularly. Thank you :-)
